Frequently Asked Questions

Orbit is a modern, web-based queue management system designed for businesses of all sizes. It helps you manage customer queues efficiently with real-time displays, voice announcements, and easy-to-use dashboard controls.

No! Orbit is completely web-based. You can access it from any device with a web browser - computers, tablets, or smartphones. No downloads or installations required.

Orbit works for any business with customer queues: clinics, hospitals, banks, government offices, retail stores, restaurants, salons, and more. It's designed to be flexible for different industries.

Our Starter plan is R299/month with a 30-day free trial. No setup fees, no contracts. You can cancel anytime. Professional and Enterprise plans are coming soon.

Yes! We offer a 30-day free trial with full access to all Starter plan features. No credit card required to start your trial.

Absolutely! There are no contracts or cancellation fees. You can cancel your subscription at any time from your profile settings.

Simply open the Queue Display page on any device connected to your TV or monitor. Use fullscreen mode (F11) for the best experience. The display updates automatically in real-time.

Voice announcements work on most modern browsers and devices. Make sure your device volume is turned up and browser permissions allow audio playback.

Orbit requires an internet connection to function. However, your queue data is safely stored in the cloud and will be available as soon as your connection is restored.

Yes! We use enterprise-grade security with Google Firebase. All data is encrypted in transit and at rest. We're GDPR and POPIA compliant.

You can contact our support team via email at hello@orbitqueue.com or through our support page. We typically respond within 24 hours during business days.

Orbit is designed to be intuitive and easy to use. We provide comprehensive help documentation and video tutorials. Personal onboarding is available for Enterprise customers.